Turn your website into a 24/7 expert sales agent.

AI Agent

Live Web Agent doesn’t follow scripts or decision trees. It uses advanced AI to understand visitor questions and answer from your actual website content.

• Semantic search — Visitors get the right answer even when they don’t use the exact words — no dead ends, no bouncing
• Keyword boost — It never makes things up. Your agent only says what your site actually says — protecting your credibility
• Reranking — Results are reranked for maximum relevance before answer generation
• Anti-hallucination — We handle all the AI complexity. You just answer to more leads.

We handle everything behind the scenes. You never have to worry about model selection, API keys, or usage limits.

• Fast — Ultra-low latency for high-volume sites. Available on all plans.
• Smart — Balanced performance for most businesses. Available on Pro and Enterprise.
• Smartest — Maximum AI reasoning capability for complex products and technical content. Available only on Enterprise.

Control exactly how the agent communicates:

• Brand voice and tone
• Handling of specific question types
• Business rules (e.g., “always recommend the Pro plan for businesses over 50 employees”)
• Custom escalation triggers

Content Management

• Instant updates — When you publish or update content in WordPress, Live Web Agent re-indexes automatically within seconds
• No manual training — No “retrain the bot” step. Your content IS the knowledge base
• Pages, posts, and documents — All WordPress content types are supported

Content isn’t just split by character count. The system uses semantic chunking to preserve meaning:

• Section-aware splitting (headings, paragraphs, lists stay intact)
• Configurable chunk size and overlap
• Optional AI-powered smart chunking for complex content

Supplement your crawled content with:

• PDF spec sheets and product manuals
• Price lists and catalogs
• Internal knowledge base articles
• Training materials

The Gap Agent

“Most websites silently lose leads every day because they don’t answer the questions visitors are actually asking. The Gap Agent finds those blind spots, ranks them by revenue impact, and can even draft the content needed to fix them.”

Think about it:
If 40 visitors this month asked ‘Do you offer financing?’ and your site doesn’t answer it — the Gap Agent surfaces that, shows you the impact, and writes a draft answer ready to publish and problem is solved.”

Two complementary detection methods:

1. Content analysis — Scans your existing content to identify topics visitors would likely ask about that aren’t covered
2. Conversation analysis — Analyzes real visitor conversations to find questions the agent couldn’t answer or where confidence was low

Not all gaps matter equally. The Gap Agent ranks them by:

• Frequency — How often visitors ask about this topic
• Severity — How much the missing content costs you (high-intent questions weighted higher)
• Recency — Trending gaps surface faster

For each gap, the Gap Agent can:

• Generate draft content using your existing content as context
• Ask clarifying questions to better understand what visitors need
• Preview drafts before publishing
• Publish directly to your WordPress site (with your approval)

Live Agent Escalation

When the AI agent can’t answer or the visitor requests a human:

• Real-time notifications — Get an instant alert and “Pickup” (Must be logged in!)
• Full conversation context — See the entire chat history and get informed
• No repetition — The visitor never has to re-explain their question

• Escalation timeout — Set how long to wait for a human agent before showing a contact form (default: 120 seconds)
• Confidence threshold — Adjust how aggressive the agent is about answering vs. escalating
• Guardrail modes — Strict, balanced, or permissive escalation behavior

Multi-Site Management

One Dashboard to manage all All Your Sites

• Each site has its own subscription, settings, and agent configuration
• Switch between your sites from a dropdown selector
• Per-site analytics and conversation logs
• Per-site Gap Agent analysis 

Analytics & Insights

“Log in Monday morning and see exactly how many visitors your agent talked to over the weekend, what they asked, which leads were captured, and what questions your site still can’t answer.”

• Conversation analytics — Total conversations, status breakdown, average response latency, most common questions
• Content analytics — Documents and chunks indexed, Gap Agent summary
• Google Analytics integration — Push events directly into your existing GA setup via Google Tag Manager

Easy Integration

WordPress Plugin — One-click installation, automatic instant content sync, widget embedding, handles all WordPress content types.

Non-WordPress Sites — Live Web Agent works best with WordPress for automatic sync, but document uploads and manual content management are available for any setup. Contact us about custom integrations.